How do I place an online order?

Visit drinkcann.com and select your location. Once we’ve located your area, you can(n) shop away, add to cart, and select the delivery method available in your state.

Can I order Cann to be shipped to a different state than where I am?

Yes, but only if we offer shipping in that state!

You can order Cann from drinkcann.com to be shipped to the following locations:
AL, AK, AZ, CA, CO, CT, DC, DE, FL, IL, IN, IA, LA, ME, MA, MI, MN, MS, MO, NE, NB, NH, NM, NY, ND, OH, OK, PA, SD, TX, VA, VT, & WV

Can I order Cann for same-day delivery to a different state than where I am?

Unfortunately, no – the law generally requires the person who placed the same-day delivery order to be the same as the person receiving the delivery.  However, you can order same-day delivery from drinkcann.com in the following locations: California, Massachusetts  You can find delivery or pickup options through a local dispensary or shop in the following locations: California, Massachusetts, Arizona, Illinois, Nevada, Minnesota

How much is shipping? How long does shipping usually take?

Free Ground Shipping on orders over $75 (Within US).
Standard Ground Shipping is $4.99.
Expedited Express Shipping is $49.99.

We try our best to ship all orders the same business day the orders are received. Ground shipping may take 2-5 business days to arrive once shipped. Expedited shipping may take 1-2 business days to arrive once shipped. We thank you for your patience. (It’s worth it.)

What is “Adult Signature Required” on delivery? Why is it required?

Cann uses “Adult Signature Required” on delivery services when shipping to locations where it is required by law (because our product is 21-plus). When an order is shipped with “Adult Signature Required” service, the person who signs for the package must verify that he or she is at least 21 years old.

Has my order shipped? How can I track my order?

We typically ship all orders on the same business day they are received before 1 PM EST. Orders placed after 1 PM EST (and/or weekends and holidays) are shipped the following business day.

Once your order ships, you will receive an email with a tracking number and a link to track your order. You can also visit https://track.drinkcann.com/ and track your order by entering your order number and email address associated with your order.

If you haven’t received an email with a tracking number for your order, or are unable to locate your order on our order tracker, please contact us at highthere@drinkcann.com or visit our contact form.

How can I cancel my order?

We try our best to fulfill all orders the same day they are received. If you need to cancel your order, please contact us at highthere@drinkcann.com or text us at (844) 577 6499 as soon as possible. We will try our best to cancel the order right away and issue a refund. If your order has shipped, we are not able to cancel your order, we sincerely apologize. Have more questions? Email highthere@drinkcann.com for any and all questions, puns, or to just say high.

What are your refund and return policies?

Consumable products are not returnable. Please do not ship or return any packages without prior notifications. All returns without prior approval will be discarded on receipt. Please email us at highthere@drinkcann.com or visit our contact form for any return inquiries.

Please visit https://drinkcann.com/terms-conditions/#refund-policy for our full refund policy.

How does a Cann Subscribe & Save work?

We currently offer two subscription plans: Monthly and weekly. Both plans get free shipping and free cancellations anytime PLUS 10% off when you subscribe for monthly shipments and 15% off for weekly!

Can I change the quantities and/or products in my current subscription?

Yes, head to your online Cann account and visit “Manage Subscriptions”. Select the subscription you’d like to update, and you’ll find the option to update the quantities as well as the products in your subscription order.